Applying product thinking to the datasets a team provides (data as a product) is part of the mindset shift taking place on how we treat and handle data to improve solving things like “unlocking the value of data” or “taking data informed decisions”. This session will cover the first iterations at Utility Warehouse about journey […]

SLOs are a shift in the way organisations think about the products and software they own, which shifts the perspective on monitoring, alerting and most importantly decision making from the ‘inside out’ to the ‘outside in’ with a focus on measuring what really matters, the customer. A simple guide for successfully introducing SLOs into an

I’ll take a chance and say that if you review your last ten incident wash-up (post-incident review) reports, you’ll see something along the lines of better monitoring and alerting at least seven times. I say this because I’ve been studying post-incident reviews for the last ten years. The bad news is that no matter how